RETURNS & REFUNDS

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or order number of purchase.

To start a return, you can contact us at info@thebeardclub.com.au. Our team will contact you, we’ll send you a return shipping label, as well as instructions on how and to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@thebeardclub.com.au.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable electrical goods (such as used clippers), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for damaged electrical items. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, our team will ship the new item. Refunds can also be provided minus the original shipping cost. 


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process.